Support

Have a question or run into a problem? Email support@lawnsync.net and we'll get back to you.

Frequently asked questions

How do I delete my account?

In the app, go to Settings → Delete Account. This immediately and permanently removes your profile, lawn plan, and anything you've posted to Community. You can also ask us to delete it by email. See our Privacy Policy for details.

Which countries does LawnSync support?

Australia, with a care calendar that follows the Australian seasons.

Is the AI lawn diagnosis a substitute for professional advice?

No — it's informational only. For anything consequential (like large-scale chemical treatment), consult a qualified professional. See our Terms of Service.

How do I report something in Community?

Use the report option on any post or comment. Reports are reviewed by our team.

How is the distance to a job worked out?

It's an estimate, in a straight line, between the middle of two postcodes. Postcode locations come from GeoNames (CC BY 4.0).

How do I stop LawnSync emails?

Use the unsubscribe link at the bottom of any email, or email support@lawnsync.net.